Blog - Foundation Repair and Waterproofing Solutions that work every time, guaranteed!

BASEco Customer Service

Award

Dealer of the Year Award

“Take Care of It”

At Base co we pride our-self  in customer service. With up to a 30 year warranty we make sure each customer and their investments are taken care of. If you are unsure what warranty comes with your scope of work feel free to ask your Specialist or call our office.

BASEco was honored with the Dealer of the Year Award. The main goal at  BASEco is to make sure people are completely taken care of.  No job is too big or too small for us. We want to make sure each and every customer is completely taken care of. We strive to provide peace of mind with solutions that work and last.  Also there is no minimum charge as we know that even the smallest of issues are important.  In addition we have small perks such as extended down spouts, installing pop-up emitters, window-well drains and other add on solutions. These additional solutions help prevent the issue from spreading or returning in the future. Your Foundation Specialist will let you know if any of these bonuses will be helpful in your situation.

How can a customer contact us about service?

If you are looking to become a customer with BASEco you can start by calling our main office to get set up. After talking with our office, each customer is provided with a highly trained Foundation Specialist. Each Specialist will make sure you are taken care of from start to finish. You can reach out to your Foundation Specialist for any questions, comments or concerns you might have. They will guide you along the process. In addition to your Foundation Specialist you can reach out to our office, if you have any questions, concerns or comments, at 801-200-3280.

In Conclusion, we want to make sure all of our customers are satisfied from start to finish. If you are looking to work with us, if you are working with us or if you have completed your work with us we are hear to hear your comments, concerns and answer any questions you  might have.

How to Dig Safely

April Is National Dig Safe Month

What happens when you need a job that requires BASEco to dig?

In Utah we have a service called Blue Stakes. Here at BASEco we work with Blue Stakes to make sure when we need to dig to  install our solutions that your underground services are being protected. Two business days before your appointment date we request a Blue Stake ticket. If they see there are any utilities that need markings they will come out and mark them so our technicians can dig safely.

Excavator Dig Excavating Around Sprinkler LinesDig by Hand

What do the markings mean? 

RED – Electric Power Lines, Cables, Conduit and Lighting Cables
YELLOW – Gas, Oil, Steam, Petroleum or Gaseous Materials
ORANGE – Communication, Alarm or Signal Lines, Cables or Conduit
BLUE – Potable Water
PURPLE – Reclaimed Water, Irrigation and Slurry Lines
GREEN – Sewers and Drain Lines
WHITE – Proposed Excavation
PINK – Temporary Survey Markings

What about Private Utility Lines? 

Utah law requires utility owners to mark only the lines that they own and maintain. This usually means up to the meter. Underground lines that extend beyond the meter or that are not connected to a meter are typically not installed or owned by a utility company and therefore may not be marked. These include water and sewer laterals, power to a detached garage or lamppost, sprinkler / irrigation systems, lines connected to a propane tank or septic system, etc.

If you know of any private lines it is best to let us know before hand. Speak with your Foundation Specialist about the best plan to prevent these lines from being damaged. 

Some of these solutions are digging by hand, or contacting a third party company that can mark private lines. To find a third party company click here.

BASEco will always do a manual dig by hand when necessary to avoid damage to any utility lines.

 

If you have any further questions you can give us a call 801-200-3280

 

 

 

 

 

 

 

 

 

 

 

Lifting a Front Porch

Results that Last

This front porch in Stansbury Park had dropped 2.25 inches. The weight of the porch was pulling it down into the soil. We used our Push Pier System combined with POLYcrete to lift and stabilize the porch back up to match with the rest of the home and prevent further sinking. This was a quick an easy fix that got results and will prevent an damage from being done to the structure, surrounding soil or foundation. We stand behind our Push Pier System with a 30 year warranty for results that last. To learn more about our Push Pier System to lift and stabilize a sinking structure click here.

March 2018

Wrapping up the end of a long winter…

First of all we are excited to welcome Charles Geltz to our  team. Chuck has been an exciting addition  thus far. He brings business  as well as construction experience. We know he  be a great addition to the BASEco family.

 We are constantly working to stay on top of training and new innovations. We are always working with distributors, engineers, and partners to find out what is the best service we can provide to our customers to give them the best solutions.

 

Furthermore,  we have seen an increase of moisture over the past few weeks. We anticipate a busy spring as the weather will start to warm up later this month. Our footprint continues to increase throughout the state with several out of town piering jobs on the horizon.

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